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Terms of Service

  1. Order and payment: All our showing prices on the website are incl. VAT and other taxes. Prices are daily prices. The price at the time of booking is the applicable price for the purchase. We make reservations for misprints, price errors, VAT and tax changes, as well as sold out goods and delivery failures from our suppliers. Taxes to the customers country is not included in our prices, and will be handled directly via the shipping company.

    Payment
    We offer several possible payment methods. The most secure and the payment method we recommend to all customers is to pay with a payment card. We accept the following payment options: Visa / Dankort, Visa, Visa Electron, MasterCard, MasterCard Debit, Maestro.

    Online payment by card
    When paying by electronic payment card, the amount is only deducted when the goods are shipped. It is paid via a secure and encrypted SSL connection (Secure Socket Layer). This means that your card information cannot be read by outsiders. When shopping with a payment card, we reserve the right to verify that the personal information provided is true. We can at any time write down the amount paid – if, for example, a product is sold out or is not wanted anyway. But for security reasons, we can NEVER increase the approved amount.

  2. Shipping: We send your order within 1-2 working days or as soon as in stock.

  3. Shipping costs: Depends on the location. Please inspect your goods for transport damage and the like before signing the receipt. If you find any damage, please inform the package supplier. Trivia Galore gives no guarantee on any. damage if not stated and submitted on delivery. Contact us and report if necessary damage.

  4. Return and cancellation right: When you buy at our website, you have 14 days of cancellation, where you can notify us that you regret the purchase and then return the item to us - product and box has to be undamaged. The right of withdrawal runs from the day you received the item. In order to apply the right of withdrawal, you must, by a clear statement via mail, notify us not later than 14 days after receipt of the goods. You bear the risk of the goods from delivery of the goods, and upon return you are responsible for ensuring that the goods are packed properly. You cannot undo by simply denying the receipt of the goods, without giving us clear notice of this.

  5. The 24-month warranty is granted according to the Buying Act. Which means that you can either get the exchange, the money back or the rejection of the price, depending on the specific situation. Damage to the goods as a result of incorrect handling by the customer is not covered by the warranty.

  6. Complaints regarding Errors and defects must be communicated to us in a reasonable time after receipt of the goods. Here, up to 14 days is considered reasonable time, unless otherwise agreed. If the complaint is justified, we will of course refund your (reasonable) freight costs. We need the following information when goods are returned. Please inform us of the problem as detailed as possible. Remember that the item must always be returned in proper packaging.

  7. If you Cancel an order, after it has been shipped - we will contact the shipping provider to get it back. When it has been received by us, we will refund you the amount of the product minus extra shipping cost, (same price as when shipped out).

  8. We have made an effort to reproduce facts, but do not take responsibility for errors or omissions in either questions or answers.

  9. IP cannot be shared with third parties unless written approval from Trivia Galore who holds the copyright.

  10. Contact Trivia Galore at info@trivia-galore.com or through our office at Pernillevej 14, Denmark.

  11. We reserve the right to cancel an order at any time.

  12. Our aim is to create joy and fun, and we therefore encourage a good tone and spirit.

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